Google Temperature sensor - not working

[DewIt]

I have a google temperature sensor not connecting 

it connected for the first few days , then went offline in the app

i removed it and reader it back, but it does not connect with the thermostat 

i have put a new battery in it

i have tried some of the suggestions leaving the battery removed for 48 hours

i have 3rd generation google thermostat 

[Jenelyn_O]

Hi DewIt,

Thanks for reaching out. I appreciate all the troubleshooting steps you've already taken. 

Giving these steps a whirl might help:

1. Remove your Nest Learning Thermostat to the Nest app.
2. Perform an Account Connection reset to your thermostat.
   1. Go to your thermostat Quick View menu.
   2. Go to Settings.
   3. Choose Account Connection.
   4. Select Reset.
3. Reconnect your thermostat to your Network.
4. Setup your thermostat back to the Nest app.
5. Make sure your phone’s Bluetooth is turned on.
6. Move your sensor to a different location and try to connect it again. Your sensor should be within 50 feet (15 meters) of your thermostat, but it may need to be closer.
7. The connection range can be reduced by wireless interference from walls, cabinets and bookshelves. If you still can’t connect your sensor after a few tries, check for other things that are causing wireless interference such as: cordless phones, microwave ovens, baby monitors, and Bluetooth devices. 

Let me know how it goes.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

It's me again! Were you able to try the troubleshooting steps that I provided above? Please let me know how it goes.

Thanks,

jenelyn

[Jenelyn_O]

Hey DewIt,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn