Hi Melba, thanks for reaching out. Sorry im cynical about big company/inconsequential customer syndrome.
I bought a lovely home with nest thermostat, a couple yrs before google stepped in. Was quite impressed, excited, hopeful, about such a great use of technogy.
There were some glitches but we floated along. But i find, repeatedly, that it switches to "away" /"eco" mode when im right here in the house.
Learned to live with it xyz i tend to keep things cool unless theres vompany or a project going on. Plus I don't really want the thermo kicking in every time i walk in the door.
"So whats the problem dude?" i hear you muttering.
The prob is:
i posted, years ago literally, about the thermo switching to away mode when im home.
And i didnt hear a peep from Google til last week. Years.
Now you want to close the thread, so you're checking in. 3x in a week? Sorry if i sound snarky on your forum, but... What up?
And goure asking me, am i ok? Oh, and what was that tgat i posted? No indication of ability to help with the problem (you have to ask me What i posted on YOUR COMMUNITY FORUM?)
Honestly, it feels like your tidying up and fishing for customer service reviews. There were a number of "me too!" replies on the thread - apparently not enough to warrant an official response. And yes, i originally posted in "community forum" cuz the corporate response to my inquiry was zip, zilch, zero.
Not even "Sorry bub, the old models just didnt work that well and yours is likely well past its useful life"
I hope you can see that your multiple inquiries this week really feel like insult to injury. I actually use a lot of google products, but not out of love for the brand. I just have no choice. I have spared you the service review, cause that's not the point ("Was the attendant niceandcpolite? Did they fix you.")
The flaw here is not tech. Tech fails, we all know that. But the company wide, no business wude, no, it's cultural - the pervasive view of customers as statistics to be dealt with, thats what this is about.
My device is for sure older than your job. So this has nothing to do with you. And customer service on obsolete equipment is not promised, BY ANYONE. You porbably work for zendesk or some other company.
But please, send this up to your supervisor, and have them send to Google. And if you actually read this, you get stars, in my book.
Best
Dexter
