Hi @Padjude , thanks for reaching out to us here. I would be happy to try and assist.
If you wish to try and get things back on track a bit faster, you can try and reach out to my colleagues over the phone or chat using this link within our support hours. As doing the troubleshooting live would go faster.
Else, I would be happy to try and assist here, no worries. If you haven't already, check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.
If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after, when you press the button on it.
