HELP THIS NEST LEARNING THEMOSTAT IS DRIVING ME CRAZY

[ANGELA1231]

THIS IS MY THIRD ONE AND I HAVE ELECTRIC HEAT IM THINKING ITS JUST NOT COMPATIBLE  ITS ALWAYS NEED CHARGINGTHE SETTING DOES WHATEVER IT WANTS IT SHUTS ITSELF OFF THE INTERNET.

[Patrick_Caezza]

All caps will get you ignored.

Which Nest thermostat do you have?

How is it wired?

[aatienza]

Hey ANGELA1231,

I'd like to jump in here and check if you've seen Patrick_Caezza's response. Let us know if you need more help by replying to this thread.
 

Thanks,

Archie

[Markjosephp]

Hello there,

Thanks for assisting, Archie.

@ANGELA1231, we'd love to know more about what happened. Could you also please share with us a photo of your thermostat's wiring? Let us know so we can assist you right away.

Regards,

Mark

[Markjosephp]

Hi ANGELA1231,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Thanks,

Mark

[ANGELA1231]

I don't know where to start i had professional come and this thing worked for s little while but every complaint that I've seen on the reviews,now it turns off all the time,will not connect to internet, please send me another one.

[ANGELA1231]

I have never spent this much time trying to get something to work this is like a job all the hours spent on this (frustrated)

[Markjosephp]

Hey there,

I'm sorry for the trouble this may have caused you. A power-related concern could cause your thermostat to not hold a charge and disable the Wi-Fi network feature in order to save the battery.

Could you please share with us a photo of your thermostat's wiring? This will help me check its configuration. Also, please check its power readouts in the "Equipment" settings if you have the Nest Thermostat 2020 model and "Technical Info" for the Nest Learning Thermostat or Nest Thermostat E.

I'll look forward to your response.

Regards,

Mark

[Markjosephp]

Hello ANGELA1231,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Markjosephp]

Hi ANGELA1231,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Thanks,

Mark

[ANGELA1231]

they requested my phone number and i have not received call as of yet is there anything else I can do I can't sit on phone all day and have deadlines to reply and still no help.

[Markjosephp]

Hello ANGELA1231,

Thanks for getting back to us, and I'm sorry if you haven't heard back from our team. Could you please provide any Case ID number?

I'll look forward to your response.

Regards,

Mark

[Jenelyn_O]

Hi there,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jenelyn_O]

Hello there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Thanks,

Jenelyn