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Have nest thermostat and camera, gen 1, need to update my billing information

Laelaface
Community Member

Okay, I get billed once a year, and I am wanting to update my billing information. I can't seem to find it. Any help? 

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear that it hasn't been easy for you to find how to update your billing information, but I'm happy to look into this for you. 

 

To do this, check the info below:

 

Non migrated account:

  1. Go to the nest store, sign in to your Nest account, click on settings and click the blue “Add Payment Method” button and fill in the required fields with your updated card info.
  2. Make sure there are no hyphens or other special characters in the Primary phone field. Check the "Use this card for Nest Aware" box if you want to make this card the one to be charged for your Nest Aware subscription. Otherwise, the card will simply be added to your account.
  3. After the new one is added, delete the old card by clicking the Delete payment method link, and if you are sure, select Yes.
  4. Please do the same thing when adding the old card with an updated expiration date or credit card details.

On the other hand, if you migrate your account to Google, you can change the card or payment method you use to pay for Nest Aware:

  1. Go to https://bit.ly/38dcOw2.
  2. Find the device you'd like to update and select the Change payment method.
  3. Pick a different payment method from the dropdown or add a new one.
  4. Select Update.

 If you are unable to delete the old card after updating the payment method with a new card, please use a different browser or log in on incognito mode in your Chrome browser and try deleting the old card.   

 

Please let me know if you have any further questions or concerns. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

Jake
Community Specialist
Community Specialist

Hey all,

 

It's been a few days since the last reply. I am going to be locking the thread at this time, and if you have any other questions. Please feel free to create a new post.

 

Best regards,

Jake