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Having a problem installing Nest Temperature Sensor

RLB17
Community Member

Hello,

I recently installed the Google-Nest smart programmable wifi thermostat but I cannot work out how to add the temperature sensor.

The thermostat I have is this one: https://www.bestbuy.com/site/google-nest-smart-programmable-wifi-thermostat-snow/6427015.p?skuId=642...

 

The thermostat made me setup in Google Home and that's working great. However z when I try to add the sensor, it's telling me to go and install in the Nest app? 

I go there and it says I need to install the Nest thermostat first. So, I go through the steps and select already installed and then it asks me for the Nest key. It says go to "Nest App" in the thermostats setting and then the key will be displayed. However, there's no "Nest app" option.

Right now, I'm stuck. Does anyone have any suggestions?

 

I tried a factory reset and when I did the Nest told me to set up in Google Home.

 

Thank you.

1 Recommended Answer

Patrick_Caezza
Platinum Product Expert
Platinum Product Expert

The Nest Temperature Sensor is not compatible with the Google Nest Thermostat. Only the Nest Learning Thermostat, 3rd Gen, or the Nest Thermostat E is compatible.


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View Recommended Answer in original post

9 REPLIES 9

Patrick_Caezza
Platinum Product Expert
Platinum Product Expert

The Nest Temperature Sensor is not compatible with the Google Nest Thermostat. Only the Nest Learning Thermostat, 3rd Gen, or the Nest Thermostat E is compatible.


To ensure that I see your reply, please tag me using @Patrick_Caezza

Ah, well that explains that one then! Do you know if they're planning on making sensors for this model?

Patrick_Caezza
Platinum Product Expert
Platinum Product Expert

Google never confirms or denies if they are or are not going to do something.


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MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Appreciate your help, Patrick_Caezza. 

 

RLB17, I hope you've got the answer you're looking for. Also, Patrick is right. We don't have news to share if we'll be making Nest Temperature Sensors for our new Nest Thermostat but we'll keep everyone informed through this Community page and our social channels. 

 

Check this page from time to time or follow our social channels for news and updates. 

 

Best, 

Melba

I have the same issue but I have a thermostat e 

It asked to setup on NestApp for the thermostat which needs a entry key but there is no option for the entry key on the e thermostat.  please any info

MelbaDT
Community Specialist
Community Specialist

Hey akivaschuck, 

 

Since your concern is for a different product which entails a different set of troubleshooting steps, please create a new thread and provide as many details as you can — we'll be more than glad to help you from there. 

 

Best, 

Melba

Thanks I did 

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

akivaschuck, you're welcome. Please hang in there — our team will work on your thread as soon as we're able to. 

 

Best, 

Melba

 

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba