Heat Link appears dead

[markkingma]

Goodmorning,

My Heat Link suddenly stopped working today. It appears to be a problem with the main connection, since the thing is dead and shows no lights, but when I connect a powerbank to the USB port on the Heat Link, the LEDs light up. Is there a possibility to get a replacement?

Best regards,

Mark

[TudorL]

Hi there and thanks for reaching our Community. I'm sorry to hear about your issue, but I'll do my best to help you out. I'll need to document the case a bit first: 

What type of Nest thermostat do you have? 
When was it installed?
Are you seeing any wiring reports or errors on the thermostat and/or the app? 
Have you recently had service or maintenance on your electrical, plumbing, or heating system? 
Were there any power outages? 
Have you tried any troubleshooting steps before contacting us?

Additionally, please check the following: 

Step 1: Check if the Heat Link is powering on.
Step 2: Check the batteries in the Thermostat E Heat Link 
Step 3: Check if the issue is due to a power outage. 
Step 4: Check if the cause may be related to the initial installation. 
Step 5: Check if there has been any recent electrical or plumbing work carried out. 
Step 6: Check that the breaker switches are set to on. 
Step 7: Turn the fuse board switches (circuit breakers) off and on.
Step 8: Turn on Manual Mode to verify boiler activation.

[Vladut]

Hi there, just checking in with you. Did you manage to check my colleague's last message?

[TudorL]

Since I haven't heard from you in a while, I'll close this thread, but you can always open a new one, should anything else come up. Have a good one and stay safe in the meantime!