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Heat Link broken

Lauwens
Community Member

Heat Link was wired for power with the 240v and thermostat connected to it for the 12V few weeks ago suddenly both don't get any power. Tried to power cycle and left it disconnected for a while but the HeatLink doesn't give any sign of life. Powering the usb port makes the heatlink light yellow but nothing else. 

Is there a possibility to replace the broken heatlink? I have had everything for 4 years without a problem, but this happened without any changes or obvious cause.

Regards

25 REPLIES 25

Vladut
Community Specialist
Community Specialist

Hi there, thank you so much for reaching out!

 

I'm so sorry for any inconvenience caused by this. Can you tell me if you've tried to press the button on the Heat Link for 30 seconds and check if any lights come up?

Lauwens
Community Member

Yes, just checked it again, no lights 

Vladut
Community Specialist
Community Specialist

Thank you so much. Can you please answer the following questions:

What type of Nest Thermostat do you have?
Have you recently had service or maintenance on your electrical, plumbing, or heating system? 
How many zones are present in your setup? 

Lauwens
Community Member

No problem

it is a Nest Learning Thermostat V3
nothing changed in the recent year to electric, heating or plumbing
just one zone

 

Vladut
Community Specialist
Community Specialist

Thank you. Can you also check the breakers? Can you turn them off and on again?

Lauwens
Community Member

Yes, checked those before and also tried a different outlet on a different breaker, no changes

Vladut
Community Specialist
Community Specialist

I've just sent you an email with some steps. Can you please have a look?

Lauwens
Community Member

Thanks, just filled in the form

Vladut
Community Specialist
Community Specialist

Thank you so much. Can you please give us the social handle name you used?

Lauwens
Community Member

Sure, I used the same as here: lauwens

Vladut
Community Specialist
Community Specialist

Would it be possible to fill another form? We cannot seem to find the previous one.

Lauwens
Community Member

no problem, just filled in a new one... 

Vladut
Community Specialist
Community Specialist

Thank you so much. Now I've just sent you another email. Can you please have a look?

Lauwens
Community Member

yes, just verified

Vladut
Community Specialist
Community Specialist

Great. No we need to make one more step. Can you please check for the other email I've sent?

Lauwens
Community Member

Just tried the link but got :

Link for providing consent has expired. Please request for a newer email.

Vladut
Community Specialist
Community Specialist

I've just sent another one. Can you please check?

Lauwens
Community Member

yes, this one worked

Vladut
Community Specialist
Community Specialist

Thank you so much. Did you notice any power outages recently?

Lauwens
Community Member

None this year

Vladut
Community Specialist
Community Specialist

Can you please try to activate the Manual Mode one more time?

Lauwens
Community Member

Sure, just tried again, no lights ever come up

Vladut
Community Specialist
Community Specialist

Thank you so much. I've just sent you another email. Can you please reply to it?

Lauwens
Community Member

Thanks, replied and awaiting further instructions

TudorL
Community Specialist
Community Specialist

Hi there, it seems that your case has been handled by our colleagues on email, so I'll close this thread for now, but if there are any other questions, you can always open a new thread or reply to one of our email. Thanks for reaching our community and have a good day!