09-02-2022 12:33 AM
Hi,
I purchased a Nest thermostat in September 2019, it was fitted in October 2019.
It is completely dead. I have checked the fuse box and they are fine, there are no lights and it will not allow me to manually boost the hot water.
Any ideas would be appreciated.
09-02-2022 02:21 AM
Same problem here, how to solve this?
09-02-2022 10:35 AM
Hi there @Mcoll367
Thanks for letting us know
Could you tell me please when did the situation start occurring first and when was the thermostat installed?
Also, please answer the following questions:
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or message on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?
09-02-2022 11:01 AM
Hi there, thank you for your rapid reply. I bought the HeatLink in march 2020 and it was installed december 2020. Till a couple of weeks ago I had no problems at all.
09-03-2022 03:39 AM
Thank you for all the information. Would it be ok if I emailed you on your email address associated with your profile here, so I can look further into this?
09-03-2022 10:55 AM
No problem
09-04-2022 03:15 AM
I sent over the email, it should arrive soon. Once you go through it and use the link in it, make sure to let me know here.
09-06-2022 03:16 AM
Hi @Ab1959. Were you able to check the email sent by my colleague?
09-06-2022 03:43 AM
Well I filled in a form but haven't heard back yet
09-06-2022 11:38 PM
Still no reply!
09-06-2022 11:44 PM
Hi there. Sorry for the delay. Our responses are a bit slower than usual due to high volumes. I've found your form and consulted your case with our senior support team. It seems you need a Heat Link replacement. I've sent you an email. Please follow the instructions from it and let me know when you're done.
09-09-2022 12:01 AM
Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted.
09-09-2022 01:03 AM
Hi Dragos, no help needed anymore. Thank you
09-09-2022 01:09 AM
No worries. Thanks for letting us know. I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!