Heat Link not working

[Mocurtis1]

Hi

I have a Nest learning thermostat. The Heat Link has just stopped working. I have tried holding in the button for a period of time to see if it would restart. It doesn’t. It is only 18 months old, and I still have the receipt  from where it was bought. At this moment in time, we have no heating in the house from the Vailant combi boiler.

I can’t find a way to get any heating without the Heat Link working.

Is it possible to get a new replacement Heat Link under the two year guarantee please ASAP ?

I look forward to hearing back.

Maurice Curtis

Thanks

[DragosC]

Hi there @Mocurtis1

Thanks for letting us know.

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer to the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?

[Mocurtis1]

Could you tell me please when did the situation start occurring first and when was the thermostat installed?
It stopped working 7.2.22. It was bought 26.8.20 and installed about then
Also, please answer to the following questions:

Are there any lights on the Heat Link? NO.

Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode? NO
Are you seeing any wiring report or error on the thermostat and/or the app? H72
Have you had any recent power cuts in your area? NO

If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system? NO
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box? YES
Any blown fuse in there? NO

Have you tried to turn the breaker switch off and on again? YES

Any difference? NO

[CristianC]

Hi there. Thanks for the details. We'd like to open up a case for you. Please reach out to us on chat/phone/social media by clicking here. Also, please make sure to mention you've worked with the Community team and use the link to this thread as a reference to avoid starting the process all over again.

[CristianC]

Hello again. Just checking in. Did you manage to reach out to Google Nest support?

[Mocurtis1]

I’ve heard nothing from google. Very disappointed 

[AlexD]

I am sorry to hear this. Just to check, did you get in touch with my colleagues over one of our direct contact channels? 

[Mocurtis1]

Hi. I haven’t spoken to anyone. I can’t see how you can. 

[CristianC]

Hey there. You can reach out to us on chat/phone/social media by clicking here.

[CristianC]

Hello again. Just checking in. How's it going with your thermostat? 

[CristianC]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

[DragosC]

Hi there @Mocurtis1

I'm just following up on the last message. Did you get a chance to check on the previous message? Keep us posted.