Heat Link not working

[MickL]

My heat link for the upstairs heating has stopped working  just 2 months out of warranty. I have had an electrician round to look at it after I have tried all possible fixes and he has confirmed that the heat link is faulty and needs replacing  but where can I get one from ? Can anybody help ?

[MickL]

I contacted the consumer services but have not heard anything from them so doesn't look good. It's really bad that the heat link fails 2 months after warranty, nest aren't interested in sorting the problem & you can't even buy one to sort it out yourself!

[CristianC]

Hey @MickL,

Thanks for reaching out. I'd love to help. Do you have a case number for your interaction with Google Nest support? 

[MickL]

Yes, my case number is 8-8823000032013

[CristianC]

Thanks, @MickL. I've checked your case and it looks like it's missing some details. I'm going to take ownership of your case and send you an email. I'll do my best to speed things up. Sorry for the inconvenience.