Heat link 3rd generation dead

[Mini_]

Hi,

My 3rd generation heat link has suddenly died on me. No leds light up anymore. I confirmed the power socket still works by plugging in another device. The Nest is only a couple months old. 

Thanks,

Max

[RXShorty]

Hi @Mini_ 

Sorry to hear you are having issues.

Did you already reach out to Google Nest Support? 😊

[OannaCG]

Hi @Mini_. Sorry to hear that, but no worries, I'll do my best to assist you. Could you please provide me with these details?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones are present in the setup?
 

[OannaCG]

Hello, just checking in, did you manage to see the message above?

[Paul_R]

Hi there! Since you haven't replied in a while, I'll need to close this thread. If anything else comes up, please feel free to reach out again.