Heat link Has lost lights and doesn’t work

[Livelovelaugh]

Mine died on Friday, it said no power on the thermostat, spoken to the installer, basically the heat link is dead.  You need to contact Google for a replacement if it's still under warranty.

Gone through the entire process and Google will post replacement parts out.

[Tbarl]

I have the same issue, with one of my two heat links. I have had an electrician confirm there is no issue with the power supply - and that the hardware has died. Does anyone know the process for getting a replacement? Thanks 

[CristianC]

Hello everyone,

I'm sorry for the late reply. Did you manage to resolve the issue in the meantime? Let me know if I can help. 

[CristianC]

Hello again. Just checking in. Do you still need my help?

[Tbarl]

I got hold of Google Customer Support on FB - and they have now sent me a replacement. Thanks 

[CristianC]

That's great. I'm happy to hear that. If anything comes up, let me know. 

[AnaM]

Hey @Tbarl, 

Since the issue got resolved, I'll lock this thread. If anything else comes up you can reach us on any of our support channels.

[CristianC]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.