Heat link Not working

[john1]

Hi, My Heatlink has quit working. I still have lights showing up on it but it never turns on the boiler. I've reset it and turned on the manual heating function, however the boiler doesn't turn on. There used to be a click from the heatlink when it turned the boiler on, now there's no sound. 

Really don't want to buy a new one. Would love some actual support or replacement unit.

[CristianC]

Hello @john1,

Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones are present in the setup?


Regards,
Cristian

[CristianC]

Hello again. Just checking in. How's it going with your thermostat?