07-20-2022 04:16 PM
Hi .
My heat link just stop working . I got message in thermostat 3rd gen that there is H72 error . No lights in heat link . Looks like completely dead . I checked fuses , boiler etc but everything is fine .
Any advice please .
I don't want spend another £180 to have a new HL .
07-21-2022 12:05 AM
Hey there, thanks for reaching out. I am sorry that you have to go through this, but no worries — I'll be helping you out. Could you tell me when it started happening? Also, what country are you located in?
07-21-2022 12:17 AM
It's happen just yesterday round 7 pm . Water was still hot so I guessing it happen after water was heated up .
No lights on hot link .( Power comming in )
I received a message on thermostat with h72 error
07-21-2022 12:21 AM
@Ang3l0s_pl, thanks a lot for the details, really helpful. Could you please tell me if you tried turning on Manual Mode to verify boiler activation by pressing its button once? Does anything happen?
07-21-2022 01:20 AM
No is completely dead ( power commin I to HT . Anyway I manage with support replacement . Thank you
07-21-2022 01:28 AM
@Ang3l0s_pl, that's awesome, I am really glad that you managed to get in touch with my colleagues. Is there something else I can help you with at the moment?
07-23-2022 01:37 AM
Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.