Heat link dead

[DaveT]

Re 1-4980000031551

Hi Carina 
My nest was installed 2 yrs and 3 months ago by boxt . I assume an acredited installer.

the heat link was found to be dead . No light on.tried the 10 and 20 second reset and total power down .

also checked that power was on the unit .I contacted  Boxt they said the unit was out of warranty and to contact yourselves.

Kind regards. Dave

please advise. Kind regards Dave

[Ashepherdson]

Dave, you have submitted this to the google forum, not google support.  

https://support.google.com/googlenest/gethelp?hl=en  <-- there is where you can get support from nest!

[Hilary]

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!

Hilary

[Hilary]

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary