10-03-2021 09:13 AM
Can I buy a replacement heat link? It is only just over 2 years old and has failed. No lights. Dead!! Thank you
11-01-2021 06:27 AM
Hey @Fionajane,
Thanks for reaching out. Because the thermostat and Heat Link come together as a package, we don't sell them separately. But we can send out replacements if needed. Here are some helpful troubleshooting steps:
Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs
Hope this helps,
Cristian
11-03-2021 06:30 AM
Hello again. Just checking in. Do you still need my help?
11-05-2021 06:33 AM
It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.