10-02-2021 09:54 AM
Can I buy a replacement heat link? It is only just over 2 years old and has failed. No lights. Dead!! Thank you
10-02-2021 09:59 AM
Same thing here, only 14 months old and completely packed in!
10-07-2021 04:02 AM
same here mine failed today
10-07-2021 09:21 AM
Doesn't look like Google are interested in replying!
10-07-2021 10:23 AM
try to call them. I think they took my complaint and will resend me a working one.
11-09-2021 05:40 AM
Hello everyone,
Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.
Here are some helpful troubleshooting steps:
Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs
Could you also help me with some answers to these questions?
How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?
Regards,
Cristian
11-09-2021 07:34 AM
Don't worry, we had a repairman come out to fix it.
11-09-2021 07:35 AM
I'm happy to hear that. Is everything ok now?
11-09-2021 07:41 AM
Yep, fingers crossed it lasts longer than the first one!
11-09-2021 07:52 AM
Awesome. You shouldn't have any issues with your replacement.
11-30-2021 06:34 AM
Hello everyone. Just checking in. Do you still need my help?
12-06-2021 09:44 AM
Hi. Since there haven't been any further replies I will go ahead and lock this thread.
If something comes up that you require assistance with make sure to reach out on any of our support channels.
Best regards,
AlexD.