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Heat link failure

Fionajane
Community Member

Can I buy a replacement heat link?  It is only just over 2 years old and has failed. No lights. Dead!!  Thank you

11 REPLIES 11

elcapitan27
Community Member

Same thing here, only 14 months old and completely packed in!

olivier11
Community Member

same here mine failed today

Doesn't look like Google are interested in replying!

try to call them. I think they took my complaint and will resend me a working one.

CristianC
Community Specialist
Community Specialist

Hello everyone,

Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?


Regards,
Cristian
 

Don't worry, we had a repairman come out to fix it.

CristianC
Community Specialist
Community Specialist

I'm happy to hear that. Is everything ok now?

elcapitan27
Community Member

Yep, fingers crossed it lasts longer than the first one!

CristianC
Community Specialist
Community Specialist

Awesome. You shouldn't have any issues with your replacement. 

CristianC
Community Specialist
Community Specialist

Hello everyone. Just checking in. Do you still need my help?

AlexD
Community Specialist
Community Specialist

Hi. Since there haven't been any further replies I will go ahead and lock this thread.

 

If something comes up that you require assistance with make sure to reach out on any of our support channels. 

 

Best regards,

AlexD.