Heat link is dead(Holland)

[Nickyvdijssel]

Hi. My heat link suddenly has died. No electric signals anymore. Doe not respond to anything. When i look for it it seems to be a world wide problem with endless complaints

my device is 2years and 1 month old. And the shop where i bought it does not give me any warranty after 2 years

@ google. Can you provide me an new one?

[CristianC]

Hi there. Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?

[Nickyvdijssel]

Hi Cristian,

Thanks for your reply! Hope you can areange a replacment Heat Link. 

The Heat link does not give a signal via LED or response to reset. There is no sign of life. 

Hereyby my answers:

How long has your thermostat been installed for?

-2yrs and 1 month

Did the issue happen during the installation?

-no

Is there any error on the Nest thermostat display?

-H72 message is displayed. I followed the instructions belonging to it but since the Heat link has died this does not work

Have you had any power cuts recently?

-no

Have you had any work done on your electrical or heating systems recently?

-no 

How many zones ( thermostats ) are present in the setup?

1

[AlexD]

If it still has no reaction no worries, we should still be able to assist. Please get in touch with any of our direct support lines here. My colleagues will be able to create a case for you and assist you further. You can also give them a link to this thread so they can see all that we discussed, as they will need these details, else you can just give them to them again. 

[CristianC]

Hello again. Just checking in. Did you manage to reach out to Google Nest support? 

[CristianC]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.