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Heat link no power

CarolineP
Community Member

our heat link had stopped working. 2 years old, No power at all. Checked by heating engineer.  Boiler is working. No work done or power cuts. How do I get a replacement as soon as possible.

1 ACCEPTED SOLUTION

CarolineP
Community Member

Hi thank you very much we have received the replacement 😊

View solution in original post

10 REPLIES 10

AlexD
Community Specialist
Community Specialist

Hi @CarolineP , sorry for the late reply. 

 

It is great to hear you already checked the power at the location to confirm it is ok. If you still need assistance there are a few more details I would need: 


1. When did you first notice this behavior?
2. Was it installed by a Nest Pro or by a heating/electrical engineer?
3. Did you notice any message on the thermostat display?

4. Did you have any maintenance done on the heating or electrical system recently?
5. Do you have only one or multiple Google Nest thermostat devices at the location?

CarolineP
Community Member

Hi Alex

1. The heating stopped working on Monday 20th December
2. Yes it was installed by a professional heating engineer.
3. No there was no message on the thermostat display
4. No we have not had any maintenance done on the heating or electrical system.
5. We have just one Google nest thermostat 
 
How do we go about getting a replacement as this was only installed in August 2019 so only just over 2 years old.
Caroline 

AnaM
Community Specialist
Community Specialist

Hey @CarolineP,

 

Thank you for your answers. I'd like to open a case for you. Is it alright if I email you on the email address showing on your Community profile?

 

CarolineP
Community Member

Hi yes please use my email address

thanks

 

AlexD
Community Specialist
Community Specialist

Hi, I reached out to you over email. Check to see if you received it and reply to it when you are able. 

CristianC
Community Specialist
Community Specialist

Hi there. I just sent you a follow up email.

AnaM
Community Specialist
Community Specialist

Hey there, 

 

Since it's been resolved via email, I'll have to lock this thread. However, I'll wait 2 more days in case you need anything else.

CarolineP
Community Member

Hi thank you very much we have received the replacement 😊

AnaM
Community Specialist
Community Specialist

Hey @CarolineP,

 

I'm really glad to hear that. Is everything back up and running?

CristianC
Community Specialist
Community Specialist

Hello again. I see that the issue is resolved so I'm going to lock this thread. If anything comes up, feel free to open a new one.