12-20-2021 11:51 AM
our heat link had stopped working. 2 years old, No power at all. Checked by heating engineer. Boiler is working. No work done or power cuts. How do I get a replacement as soon as possible.
Answered! Go to the Recommended Answer.
01-26-2022 12:59 PM
Hi thank you very much we have received the replacement 😊
01-07-2022 05:06 AM
Hi @CarolineP , sorry for the late reply.
It is great to hear you already checked the power at the location to confirm it is ok. If you still need assistance there are a few more details I would need:
1. When did you first notice this behavior?
2. Was it installed by a Nest Pro or by a heating/electrical engineer?
3. Did you notice any message on the thermostat display?
4. Did you have any maintenance done on the heating or electrical system recently?
5. Do you have only one or multiple Google Nest thermostat devices at the location?
01-07-2022 07:25 AM
Hi Alex
01-14-2022 09:28 AM
Hey @CarolineP,
Thank you for your answers. I'd like to open a case for you. Is it alright if I email you on the email address showing on your Community profile?
01-14-2022 09:33 AM
Hi yes please use my email address
thanks
01-17-2022 04:08 AM
Hi, I reached out to you over email. Check to see if you received it and reply to it when you are able.
01-20-2022 08:27 AM
Hi there. I just sent you a follow up email.
01-26-2022 09:13 AM
Hey there,
Since it's been resolved via email, I'll have to lock this thread. However, I'll wait 2 more days in case you need anything else.
01-26-2022 12:59 PM
Hi thank you very much we have received the replacement 😊
01-27-2022 04:15 AM
02-08-2022 03:36 AM
Hello again. I see that the issue is resolved so I'm going to lock this thread. If anything comes up, feel free to open a new one.