09-02-2021 11:09 AM
My nest heat link is not working, it was fitted approx 18 months ago with our new combi boiler there are no LED's alight on the unit. We have had an electrician look at it and he said there is power going into the unit but no power coming out.
We have tried all the different procedures such as turning of the power, checking wiring connections and pressing the reset button nothing works, the combi boiler is still delivering hot water.
When we put a power supply into the USB the room thermostat powered up but when we removed it the display screen said the thermostat was not getting any power supply,
We have been without any heating now for approx 6wks.
I understand these units are guaranteed for 2years so how do we go on about getting a replacement unit.
Hope to hear from you soon
Paul
09-09-2021 02:59 AM
Hello Pmills1950,
Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.
Could you also help me with some answers to these questions? If you already replied to some, you can ignore those:
Regards,
Cristian
09-10-2021 06:02 AM
Hi Cristian
Thank you for responding to my message, as I said in my previous message we have had the nest thermostat for approximately 18 months.
There is no error code being displayed as the thermostat does not come at all.
We have not had any problems with the system until about 2 months ago when I noticed that the thermostat had stop lighting up when we walked into the room.
We have not had electrical power cuts in that time or have not shut down our electrical power supply and no work on our heating system.
Not sure what you mean by how many zones we have!! We have one thermostat located in our lounge for the heating.
Thanks
09-10-2021 06:26 AM
Hello again,
Thanks for getting back to me. We'd love to investigate this issue further — please fill out this form so we can gather your details securely and let us know once you've done it: https://bit.ly/3oVDg4g You can find the Serial Number in Settings > Tech Info > Display, or on the back of it. It begins with 09. Also, the email address included should be linked to your Nest Account. Once you submit it, please send a short reply to this thread so I can search for your form and assist you over email.
Regards,
Cristian,
09-12-2021 07:55 AM
Hi, I wanted to check in.
Did you get the chance to fill out that form?
Make sure to let us know once you have here so me or one of my colleagues can look for it.
09-13-2021 01:54 PM
I have completed the form and submitted it. Thanks
09-14-2021 07:13 AM
Thank you so much. Can you please give me your social handle so we can have a look?
09-14-2021 02:23 PM
Sorry I am a pensioner and don't have a social handle ???
09-15-2021 07:01 AM
No worries, can you give us the name you used for this post?
09-15-2021 02:02 PM
Pmills1950 is the name I use on this forum
09-17-2021 12:41 AM
Gotcha. I checked and could not find a form that included your forum username. Did you included in the form when you submitted it?
Without it being added to the submitted form we can't locate the form.
Would you be able to provide us the last 5 digits of the thermostats serial number? If you added the serial number to the form we can check using that.
You can also submit the form one more time, if possible, with the same details, just make sure to include your username from here on the forum in the "Social handle" section of the form: https://bit.ly/3oVDg4g .
09-17-2021 06:13 AM
I have resubmitted the form as requested, thank you
09-18-2021 07:22 AM
Thanks for letting us know @Pmills1950 .
Me or one of my colleagues will soon reach out to you over email.
01-30-2022 01:24 PM
I am having the same problem, have tried everything suggested and its just not working at all.
Have 4 children and no heating
Please can someone help
03-19-2023 09:06 AM
I have two nest thermostats. The one upstairs is working and heating but the one downstairs turns the blower on but does not go to heating. Here is a picture of the wiring. I have electric forest air appreciate any assistance.
03-23-2023 03:57 AM
Hello there @JOrelli ! Just checking in with you. Did you see the message from above?
03-24-2023 06:14 AM
Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.
03-20-2023 02:15 AM
HI there @JOrelli , I'm sorry to hear about this, but I'm here to help. Could you please tell me what country you are contacting us from and what kind of thermostat do you have? Here is a link that might help you: https://goo.gle/2PBH1vk.