There you go, a phonecall and you have secured a replacement!
I hope this is a lesson to ALL the other pointless posts on this community, that can't be bothered to use a phone, which is a ''Freephone'' number. Search ''Google Nest Contact Number'', it's so EASY!
USE the search in the browser, it's much easier than waiting for a reply here, and let's be honest, anyone ever had a reply from one of the Google staff???? No!!!!!
I am glad you are sorted, and remember if you hear nothing, RING them again, and again etc.