06-06-2024 02:32 PM
We have a nest thermostat & heat link. The heat link is completely unresponsive - no lights at all. How can we get it replaced?
06-06-2024 05:07 PM
Hi RobertY,
Sorry to hear the situation that you are experiencing with the Heat Link not turning on with your Nest Thermostat, i know it could be frustrating, but i am here to help! Follow the Next troubleshooting steps in order to solve the situation:
Check the Heat Link:
Verify Power:
Restart the Heat Link:
Look for LED Status:
Let me know if you try these steps and if you have any questions along the way. I'm here to help!
Best regards,
Chris
06-06-2024 10:27 PM
Hi Chris
Thanks for your reply. We have tried all of those steps but the Heat Link is completely unresponsive: no lights come on after pressing the centre button for 10+ seconds, nor after the power has been reset.
Regards
Robert.
06-07-2024 10:48 AM
Hi RobertY,
I understand that the troubleshooting steps we went through haven't resolved the issue with your Nest Heat Link. I apologize for the continued frustration.
Our support team has advanced tools and experience to diagnose more complex problems. They'd be happy to help you get your Nest system working again. You can reach them directly here: Contact us.
Let me know if you have any questions.
Best regards,
Chris
06-08-2024 02:24 AM
I suppose the easiest question is how old is the thermostat, as you ask how to get replaced?
Does the Heat Link have the words ''Nest'' written on the centre button?
You ask about being replaced, that depends on the age.
Where are you located, UK?