Heat link power

[Stephlethbridge]

Hi, I’ve just had a new radiator installed and when the plumber turned the boiler back on, the nest would not reconnect. I’ve now charged it and put it back on the base but it’s now saying there is no power to the heat link. I’ve tried resetting the electrics and all fuses but still no joy. Any ideas please?

[AndaD]

@Stephlethbridge

Hey, thanks for reaching out. You did a great job in troubleshooting. I'm sorry to hear that you're having troubles with your Google Nest device, but no worries — I'll try my best to help you out. Can you tell me if there's any LED on your Heat Link at the moment?

[Stephlethbridge]

Hi there I have been in touch with the google nest support team via live chat and am arranging a replacement. Thanks for responding!

[AndaD]

@Stephlethbridge

That's awesome, I'm delighted to hear this. Let's hope everything will be sorted in no time. Since the issue was sorted, I'm going ahead and lock this thread. If by any chance you're going to encounter situations like this, don't hesitate to reach back and start a new thread. Thank you and stay safe!