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Heat link

Woody67
Community Member

How do I contact you via email, my heat link has failed I’ve had the system since 17.02.2020

12 REPLIES 12

AlexD
Community Specialist
Community Specialist

Hi @Woody67 .

 

I am sorry to hear that you're Heat Link is not working as expected anymore.

 

I or any of my colleagues would be happy to try and assist you here with it if you could give us some more details about what's going on with it.

 

If you would like to reach out to any of our other support channels you can use this link: https://bit.ly/3z2CEPC . Just make sure the correct region is selected at the bottom, if you need to change it, and select the contact us option. You will get a list of all our other support channels where you can reach us like phone, chat or social media. 

AlexD
Community Specialist
Community Specialist

Hi @Woody67 , I wanted to check in.

 

Do you need any further assistance with your thermostat? If so, make sure to let us know here.

Woody67
Community Member

Hi Alex


My system shows 240 vaults at the heat link but nothing beyond ie no lights on the heat link.
 
I have had it since 17.02.2020
 
Kind regards
 
Jan Forrest

AlexD
Community Specialist
Community Specialist

Thanks for letting me know @Woody67

 

If you already checked that the power is ok, try and power cycle the Heat Link, if you have not already. 

 

Turn the power off to the Heat Link for a few minutes, if you are comfortable in doing so, and then turn it back on. See if after the Heat Link has any reaction when you press the button on it and let me know here.

Woody67
Community Member

My electrician tried all of that.

 

Jan

Vladut
Community Specialist
Community Specialist

Thank you so much for letting us know. Did you try to press the button on the Heat Link and see what happens?

Woody67
Community Member

Yes nothing 

Vladut
Community Specialist
Community Specialist

We'd love to investigate this further — please fill out this form so we can gather your details securely and let us know once you've done it: https://bit.ly/3oVDg4g . Make sure to include the display serial number starting with 09A (3rd generation thermostat)/15AA(Thermostat E), the email associated with your Nest account and your full post address.

Woody67
Community Member

I have completed the form but i'm not 100% what my nest account @ reference is as my electrician set it up on my mobile nest control app it shows  Janette Forrest and under the greyed out house with ! The Withers which is my houses name.

Woody67
Community Member

The Full address:

The Withers

Valeswood

Little Ness

Shrewsbury

SY4 2LH

AlexD
Community Specialist
Community Specialist

Thanks for letting us know @Woody67 , me or one of my colleagues will soon reach out to you over email.

CristianC
Community Specialist
Community Specialist

Hello again,

Just checking in. Do you still need our help?