Heat link

[Jamessim130]

Heat hive has stopped working out off the blue. Power going into the hive unit but it is dead. Tried all troubleshooting solutions and still nothing. Is there a fault with the product that can be fixed 

[DragosC]

Thanks for letting me know, @Jamessim130,

Could you provide me please with a picture of the Heat Link? 
 

[Jamessim130]

I don’t know how to share a picture . Is there an email I can send it to ? 

[DragosC]

There should be an option to drop a file under the reply case. 

[Jamessim130]

 

 

[DragosC]

Thank you. Please answer to the following questions:

Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?

[Jamessim130]

No boiler activated when pressed 

nothing on thermostat screen 

no power cuts 

no service on electrics or boilers etc 

tried all options and had a electrition look at it abs says the hive is faulty. 

[DragosC]

Thank you. We've sent you an email. Please follow the steps from there then let me know when it's done. 

[DragosC]

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted. 
 

[Jamessim130]

Done the link I was sent 

[DragosC]

We've sent you the email with the replacement steps and the instructions. Let us know if you've received it please. 

[DragosC]

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted. 
 

[Jamessim130]

I have followed up and booked my engineer thanks 

[DragosC]

Thanks for letting me know. That's great news. In this case, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!