Heat mode has AC running

[Sherryt728]

AC kicks in when mode is on heat.  Gas powered system.  Moved the white wire  to /O/ port… worked for a couple hours and then the AC kicked back on.  Help! 

[Houptee]

You have a heat pump system or just air conditioner and gas furnace?

Only heat pumps need the OB wire,

[Sherryt728]

Gas furnace and AC unit (separately).  So  where does the white wire go? 

[EdwardT]

Hi folks,

@Houptee, thanks for the help!

@Sherryt728, thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How is your previous thermostat and Nest Thermostat wired?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi Sherryt728,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Sherryt728,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward