Heat pump not working

[Jamie3]

I installed the Nest Learning Thermostat on Thursday. I followed the installation directions from the Nest app. I noticed that aux heat will work but not my heat pump. The compressor won't kick on at all for the heat pump. I have a 1 stage heat pump. I've included a picture of the old setup. I just need to know how to wire this thing because I don't think the directions the Nest app gave me during installation were correct. I didn't use the jumper wire when installing the Nest because it said it wasn't needed. I have wires for Aux, Y, G, O, R. Any help would be appreciated before I take this out and put the old thermostat back in. Thanks!!

I've also tried the white wire in W1 and it doesn't make a difference. This is how the Nest app had me hook the wires up.

[CoolingWizard]

Move the Rh wire to Rc. The Heat Pump is basically and air conditioner that can reverse the refrigerant flow. So the Rc is cooling power. 

Ken, The AC Cooling Wizard. 

[Jamie3]

This didn't work. The heat pump still doesn't come on. It works when you run the test but any other time it doesn't.

[Patrick_Caezza]

@Jamie3 

Are you up to a little troubleshooting?

Turn the power to your system off

Take the Y1, G, and Rh (or Rc) wires and twist them together.

Turn the power to the system back on.

Do you feel heated or cool air blowing?

Power the system down again

Add the O/B wire to the other three wires

Power the system on

You should feel cool or heated air?

If you first felt heated air the you should feel cool air.

If you feel the same both time, you proboly have a equipment problem and not a thermostat problem.

[Jenelyn_O]

Hi there,

Thanks for reaching out. Were you able to try the troubleshooting steps provided by Patrick_Caezza? For additional information, you can check out this link. Please let us know how it goes. 

I appreciate your help, @CoolingWizard, and @Patrick_Caezza.

Best,

Jenelyn

[EmersonB]

Hello everyone,

@Jamie3, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Jenelyn, CoolingWizard and Patrick_Caezza.
 
Regards,
Emerson

[Dan_A]

Hey there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Cheers,

Dan