02-01-2022 11:27 PM
For some reason the heating won’t come on now as per the schedule, the preheat doesn’t activate either. Has worked fine for a year but suddenly just will not activate since we had a recent power cut
02-03-2022 11:06 AM
Your Nest may be stuck in "Safety Temperature" mode. It's happened to us and to a lot of other people on here. If your house temperature falls below the Nest's Safety Temperature, the Nest calls for heat even if it's off. Once the power is restored, you SHOULD be able to take control again and change the temperature manually or according to your schedule, but there's apparently a bug affecting some models. The workaround is to go to Settings and change your Safety Temperature to be well above or well below the current house temperature. That may get the Nest back to obeying you again. Another option that may work is to do a Restart. If you search the forum for "Safety Temperature" you'll see a lot of discussion.
02-08-2022 10:38 PM
Hey folks,
Thanks for your answering and for your suggestion, CBFox.
@Itzelmarcela, I want to drop by to check if you still need help with your Nest thermostat. If you do, have you had the chance to try @CBFox' suggestion above?
Best,
Melba
02-12-2022 06:36 AM
Hey there,
How's your thermostat now? Let us know if you still need help with it.
Best,
Melba