Heating while in cooling

[Eb31]

• Hello, I reset my wifi password and had to reset my thermostat and previously I had setup the app to change the “heat pump” options to allow cooling. Now after the reset i can’t get cold air.. i looked everywhere for the “heat pump” option but unsure if the mew update of the app has removed this option. Any help out there regarding this ?

[Patrick_Caezza]

@Eb31 

Here you go

If your system starts to blow cool air when your Nest thermostat is in Heat mode (or if it blows warm air when its in Cool mode), change the settings for orientation of your heat pump.

The instructions depend on which thermostat you have. 

Select the thermostat you have:

Nest Thermostat 

1. Reset your thermostat. Go to Settings  > Factory Reset. 
2. Begin thermostat setup with the Google Home app again. On the main screen, tap + >  Set up a Nest product.
3. Re-enter all the wires connected to your thermostat. Double check that you account for any unconfigured wires.

Nest Learning Thermostat and Thermostat E

1.  On your thermostat, go to Settings.
2. Select Equipment.
3. Select Continue > Continue.
4. Select Heat Pump.
5. The Nest Thermostat defaults to an O setting for heat
   pumps. 
   • If the O option is highlighted, select B.
   • If the B option is highlighted, select O.
6. Test your heating and cooling again to make sure the issue is resolved.