Heating won't start

[JaneH88]

Hello,

My thermostat, phone and internet all say that the system is heating, but no heat is coming through.  I have been trying to sort this out for several days and I can't fix it myself and am feeling colder and colder !  i went away for several days last week (turned to away) and have been unable to get it going again since then.  Please help.  I do not want to pay an engineer for a call out.  Thank you.

[Markjosephp]

Hello JaneH88,

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look at this for you.

To isolate:

• Could you please share with us your thermostat's wiring?
• When did the heating last work?
• Did you hear if your heating system was running when you called for heat?
• Is your thermostat able to activate your AC?
• When was the last time you changed the furnace's air filter?
  • Note: A clogged air filter can cause an HVAC system to not activate.
• Have you experienced extremely cold weather lately?
• Are you getting any wiring reports or message codes?
• Is it showing any delay timer on its screen?
• Please gather the power readings on your thermostat's Technical Info settings.

I'll look forward to your response.

Regards,

Mark

[Markjosephp]

Hey there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Markjosephp]

Hi JaneH88,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Thanks,

Mark