Morning, my Heatlink unit has failed, I have checked Power and no issues, all fuses OK and boiler getting power.. I have held reset button for 30 secs and nothing. Hard reset nothing. Thermostat on wall now out of charge
Responses to your standard checks in CAPS below:
1) Does anything happen if you press its button for 30 seconds? - NO
2) In some cases the boiler will have an additional isolation switch which can turn off the power to both the Heat Link and the boiler. Can you try switching that off/ on again to see if anything changes? - TRIED THIS AND NOTHING CHANGED
3) Make sure the breakers are ON or the fuse board hasn't tripped. - CHECKED. NO TRIPS
Moreover, to have a better view over each of your cases, please help us with some answers:
a) How often do you experience the issue? - Started a few days ago and not been able to fix, constant issue
b) How long has your thermostat been installed for? - 2 years ago by a NEST Pro fitter "McCaffrey Electrical in Hamilton"
c) What colour is the Heat Link LED? - ALL LED's ARE OFF, EVEN WHEN PRESSING THE BUTTON
d) What is showing on the Nest thermostat display? - Nothing, battery dead.
e) Have you had any power cuts recently? - NO
f) Have you had any work done on your electrical or heating systems recently? - NO
g) How many zones are present in the setup? - ONE
h) Is there power present to your boiler? - YES
Many thanks
Chris Rough
