Heatlink dead

[Nvaslpn25]

hi, my heat link (about a year old) is dead with no lights at all. I have tried everything in the instructions/chats but nothing changes the H71 or the lack of lights in the heat link. I really want to put some heating on so please can you tell me how to get it replaced and if I can override it until that happens?

Many thanks

[DragosC]

Hi there @Nvaslpn25

Thanks for letting us know.

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer to the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?
 

[Nvaslpn25]

1. Its first started yesterday 06-FEB-22.
2. It was installed approx. 14months ago
3. No lights on heatlink / boiler doesn’t activate from manual button
4. H71 Error
5. No power cuts in my area
6. Have not recently had electrical works or plumbing works or heating works
7. Checked the breaker tried turning it off and back on again.
8. No difference

[DragosC · Accepted solution]

Thank you very much for your answers. @Nvaslpn25

With this information, please contact our live support team here as here we can't create cases. It should be sorted out on the spot with our agents. Here's the link on how to contact them: Contact Us 

Thanks for understanding and have a good one! 

[DragosC]

Hi there, I'm just following up on the last message. Did you get any chance to check on the previous message or contact our live support team? Let me know. 

[Nvaslpn25]

Hi yes, I got through to yourself and opted for the advanced replacement. 

[DragosC]

Perfect, thanks for letting me know @Nvaslpn25 

In this case, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!