Help error codes TD009

[Charli405]

Ive been told that my thermostat is faulty as it wont connect to my wifi keeps coming up with error codes. Wanting 219 as a holding deposit so i dont loose the use on using it manually or im with out heating until i get an electrician to come out and put a normal switch on as there no over ride.ive 2 young children and dont have the money to just keep a side. Does anyone have any tricks they can tell me so i try those at least.

[aatienza]

Hey Charli405,

Oh no! I'm sorry to hear that. Let's see what's going on ― what type of Nest thermostat do you have? Has your thermostat been paired before? If yes, were there any recent changes to your network and/or equipment? Do any of your other devices have issues with your Wi-Fi network? Also, what country are you located in?

You can check out this link for additional help.

Thanks,

Archie

[EdwardT]

Hi Charli405,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi Charli405,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward