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Help interpreting nest messages.

Gbotha1
Community Member

Long story, knocked a nest thermostat off a customers wall, denting ring, tight turning. Still works fine though. However, bought a new one, drop new one into existing base, no problem all working great. Install old one at my house, and keep getting message "remove and re attach nest to its base" Then, blue circle, blinking yellow/green led, and finally, "nest is shutting down". Regular 4 wire heat and cool system, R,G,W,Y.

3 REPLIES 3

EdwardT
Community Specialist
Community Specialist

Hi Gbotha1,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. To isolate the issue, inspect the 20-pin connector for any visible damage. Check both the male and female ends on the base and display.

 

Thanks,

Edward
 

 

EdwardT
Community Specialist
Community Specialist

Hi Gbotha1,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

 

Thanks,

Edward

 

EdwardT
Community Specialist
Community Specialist

Hi Gbotha1,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward