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Help - old phone number on account

LornaS
Community Member

We have a nest thermostat which is linked to my husbands old phone number - we can’t log in as it sends a verification code to the old number, and can’t find a way around this. I’ve tried setting up an account with my email address but can’t link to the nest as it says it’s already connected to an account!! Help!!

1 ACCEPTED SOLUTION

kiltguy2112
Bronze
Bronze

Your most likely going to have to factory rest the tstat. Here is the article on 2 step authentication.

https://support.google.com/googlenest/answer/9295081?hl=en#zippy=%2Cchange-your-phone-number%2Cif-yo...

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6 REPLIES 6

Anonymous
Not applicable

Yes, I am having the same issue!

kiltguy2112
Bronze
Bronze

Your most likely going to have to factory rest the tstat. Here is the article on 2 step authentication.

https://support.google.com/googlenest/answer/9295081?hl=en#zippy=%2Cchange-your-phone-number%2Cif-yo...

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for your answer @kiltguy2112

 

@jersey1724 and LornaS, thanks for posting and welcome to the Google Nest Community. Have you had the chance to try @kiltguy2112's suggestion? If not yet, you might want to give it a shot. You may also check on this link for the step by step guide on how to do so. 

 

Best, 

Melba

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in and see if you are still in need of any help? Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake