12-02-2022 12:50 PM
Hi,
I have a dual fuel system. It has a heat pump that runs until the outside temp is 25 degrees. When that happens the furnace will kick on instead. I am attaching a pic of my current thermostat wiring. Can someone help tell me where these wires should go on a Nest 3rd Gen Learning Thermostat?
Thanks!
12-02-2022 12:50 PM
The furnace is Gas, the heat pump is electric.
12-06-2022 05:07 PM
Hi Jaredwheet,
Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. How is your Nest Thermostat currently wired? To isolate the issue, please try the following wiring:
W1 - White
R - Red
OB - Orange
Y - Yellow
G - Green
C - Blue
Let us know how it goes.
Thanks,
Edward
12-06-2022 05:16 PM
When doing the Pro setup can you help with each wire and how it should be setup?
12-07-2022 03:41 PM
Hi Jaredwheet,
Thanks for the response. Did you get an option to set it up as a homeowner? Please share a photo of what you're seeing on your thermostat so we can take a closer look.
Thanks,
Edward
12-12-2022 03:02 PM
Hi Jaredwheet,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
12-13-2022 03:28 PM
Hi Jaredwheet,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward