Help with nest thermostat e

[MattRo]

4 days ago my nest thermostat e just disconnected from the WiFi and I can't work out how to reconnect. I follow the troubleshoot and it doesn't troubleshoot my error at all, my WiFi works fine, I've moved it closer to my WiFi hub, to the hive, the thermostat just has a picture of a phone with  the house nest logo.. It's worked fine for over a year... I'm lost on how to fix it. Troubleshooter says click on settings on thermostat... Mine won't let me do any menus on the thermostat

[listairee]

Hello @MattRo,

Thanks for reaching out. Did you try factory resetting the thermostat? Here's a guide on how to get that done. You can then try to reconnect it to your Home app.

Hope that helps! 🙂

[MplsCustomer]

@listairee 

The Nest Thermostat E gets installed in the Google Nest app and NOT in the Google Home app. Once installed, it should then appear in the Google Home app.

[MattRo]

I'm using the Google nest app, I don't have a Google home app.

[MattRo]

Thanks, but as I mentioned I cannot access any settings on the thermostat

[MattRo]

How do you factory reset the thermostat? It won't allow to access any options on the thermostat

[MplsCustomer]

@MattRo 

We don't have a Nest thermostat. However, the Google Nest Help topic on restarting and resetting thermostats has a section at the end entitled "Manually restart if your Nest thermostat is frozen", saying "We only recommend this method if your thermostat is stuck or frozen, and you can’t reach the menu to restart your thermostat as described in the section above."

https://support.google.com/googlenest/answer/9247296?hl=en#zippy=%2Creset-or-restart-your-thermostat...

[zoeuvre]

Hi everyone,
 

@MattRo, thanks for posting here in Community. How's it going with your Nest Thermostat? Were you able to read the information that @MplsCustomer has shared? In case you have an update, let us know and we'll be happy to help.

I appreciate the help, @listairee. 

Thanks,

Zoe

[Jenelyn_O]

Hi folks,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate your help, @listairee, @MplsCustomer, and Zoe.

Best,
Jenelyn

[Jenelyn_O]

Hi there,
 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Regards,

Jenelyn