cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Home/Away Assist thinks I'm away

dchapman32
Community Member

Hi there, for some reason my learning thermostats think I'm away even when I'm at home. I checked and location services are turned on for the Nest app. Any ideas on why it's not sending my location? I'm also connected to my homes WiFi. Thanks!

2 REPLIES 2

HonkyTonkDonkey
Community Member

Same thing here.  I've walked through all the troubleshooting and I'm just giving up.  Disabling everything home/away related and adjusting it manually.

Same here. Disappointing but it's unusable as it keeps shutting off with a house full of people.