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Hot water icon not present on thermostat

Daysimo
Community Member

Hi all

Just purchased a nest learning thermostat. Heatlink is connected same way as an old programer. Oil boiler and hot water was controlled from it (boiler heats up water in cylinder). With heatlink when boiler starts for radiators hot water is on simultaneously. I'm not able to control hot water on its own. There is no icon for hot water on thermostat. Is there a way to set up water heating separate to radiators?

 

 

 

 

 

1 Recommended Answer

Got it 😉

Go to Settings/ Equipment/Pro Setup 

Up there you need do enable "hot water on off" function. 

It works as it should now. With water heating menu available on thermostat display.

 

Hope it helps you

View Recommended Answer in original post

6 REPLIES 6

steph0249
Community Member

we are having the same issue, only have had the thing installed for 2 years with the water icon there, it stopped working today out of nowhere. Now the icon is gone...would love to see this resolved, but looking at all the comments, almost none have any responses...not a lot of hope 😞 

Good luck and please post if you find a solution!

Got it 😉

Go to Settings/ Equipment/Pro Setup 

Up there you need do enable "hot water on off" function. 

It works as it should now. With water heating menu available on thermostat display.

 

Hope it helps you

CristianC
Community Specialist
Community Specialist

Hi there. I'm glad to see that you found the settings. I hope that everything is ok with your thermostat. 

Hi. Yes it works as it should now. No issues at all

 

 

Thanks for your reply, I did figure out how to restore the water menu (turned out my partner had reset the whole thing in a hope that would help and put it in the wrong setting), however we had to call out the plumber as water was not coming back. Turns out mice had managed to get into the boiler (!?!) and chewed the wires for some spinning mechanism which calls for heat when you turn the taps on. I am shocked mice would be interested in the boiler, but he said it's warm so more common than you might think. 

He had it replaced in less than 30mins and we're good to go, £150 later.

AnaM
Community Specialist
Community Specialist

Hey @Daysimo and @steph0249,

 

I'm glad to hear that everything's back up and running. I will close this thread. If anything comes up, feel free to open a new one.