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How do I Contact UK Nest Support

Alim
Community Member

My thermostat has stopped working and has a W5 error message. Resetting it etc have done nothing. I looked at the previous discussion topics and it would appear the only resolution is to get a replacement. How do I contact UK Nest support so that I can actually speak to somebody ?

4 REPLIES 4

AlexD
Community Specialist
Community Specialist

Hi there @Alim . I am sorry to hear you are facing this behavior from your device and would be happy to assist. Should you wish we can do a bit of troubleshooting right here but if you want to get in touch with my colleagues directly you can use this link here. We have both live chat and phone support as well as social media contact channels. 

DragosC
Community Specialist
Community Specialist

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted. 
 

Alim
Community Member

No, after several attempts to contact anyone I eventually got an email acknowledging that the W5 error meant I was entitled to an exchange. However, they said they could not find it registered so could not help me. I have now had to spend another £200 buying a new thermostat despite mine only being 2 years old. Not great. 

DragosC
Community Specialist
Community Specialist

Understood. Sorry for the trouble. In this case, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!