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How do I remove my ex wife’s phone from my nest home away feature

Rickhales1
Community Member

‎02-07-2025 03:09 AM

My geo thermal won’t get hot because it thinks we are away.  It is using my ex wife phone location. How do I remove her phone from my nest?

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virnab
Community Specialist
Community Specialist

‎02-10-2025 04:34 PM

Hi Rickhales1,

 

Thanks for reaching out to our community.

I'm sorry to learn that your geothermal isn't heating since it believes you're away and is utilizing your ex-wife's phone location, so you need to know how to remove her phone from your Nest. No worries, help is here.

Before I start providing assistance, I have a few questions for you:

  • Could you please confirm which Nest thermostat model you have? For your reference, you can check out this article on How to tell which Nest Thermostat you have.
  • Is your Nest thermostat added to your personal Google account?
  • Could you please confirm if you are using the Nest app or the Google Home app to control your Nest thermostat?

Thanks for your kind attention; I will be looking forward to your response.

 

Best regards,

Virna

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