How to get Nest Thermostat REPLACED?

[Faux]

This has gone on long enough!! I’ve truly had it with the low battery and the connectivity constantly being dropped! I spent hours on the phone with “techs”. I want it replaced OR I need to change brands entirely. This is massively frustrating for the hundreds, maybe thousands who have this problem!!! PLEASE! 

[EdwardT]

Hi Faux,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Thermostat. I'd love to know more about this. Could you share the case number of your interaction with our team so we could investigate further?

Thanks,

Edward

[EdwardT]

Hi Faux,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Faux,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward