08-25-2021 11:03 AM
Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.
Original Poster: William Rowland
08-25-2021 11:03 AM
Hello William,
Thank you for reaching out to us and welcome to the Google Nest community forum. We're sorry to hear about your thermostat issues! That's incredibly frustrating when you can't move past a screen. Let's see what's going on here.
If you are experiencing issues with the Nest thermostat stuck on the G logo, here are some recommended troubleshooting step that I would like you to try:
1. Check your wires
The first thing to check is if the heating and cooling wires are inserted into the Nest thermostat base correctly. You’ll need to check that all of the wires connected to the Nest thermostat base are fully inserted into the connectors. If any wire tips are bent or less than 1/3 inch of copper wire is exposed, the wires may need to be straightened and/or re- stripped.
2. Reset the Nest thermostat display
Make sure the Nest thermostat display is seated well on its base. Try removing the display from the base and use your thumb to gently push the heating and cooling wires back into the wall.
If you used screws other than the ones included with the Nest Thermostat to mount the base to your wall, they may prevent the display from attaching properly to the base.
3. Restart your Nest Learning Thermostat
If reconnecting the heating and cooling wires or reseating the display didn’t help, you should try restarting your Nest thermostat. Press and hold the Nest thermostat ring until the display turns off. Release the ring and then press it once to start up the Nest thermostat again.
After five seconds, the Nest thermostat display will turn on and start up (note: the display brightness may be low during startup).
If none of the above steps resolve the issue:
Please use a micro USB cable to connect the thermostat to a computer, your computer recognizes the thermostat. If this happens. Let me know so I can create a case for you.
Please keep us updated on your progress! We're here to help.
-From Garrett DS,Community Specialist.