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I have a temp problem

Blackmail-1
Community Member

‎11-26-2024 12:00 AM

Why is my inside temperature reading a warmer temperature that what it really is. Like now it reading 70 degrees inside and the heat is not on and the temp outside is 48 degrees 

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jenniffert
Community Specialist
Community Specialist

‎11-29-2024 04:52 PM

Hi Blackmail-1,

Thanks for reaching out to the community. I'm sorry to hear that your Nest thermostat is showing an incorrect indoor temperature of 70 degrees on the thermostat even if the heat is not on. I'd be happy to help.

To better investigate the inconvenience, I’d like to ask the following:

  • What type of Nest thermostat do you have? Here’s a helpful article about how to identify your thermostat model.
  • When was the thermostat installed?
  • Where is the thermostat located (room, wall, or stand)?
  • Do you have other active Nest thermostats? If so, are they experiencing the same inconvenience?
  • What type of HVAC system do you have?
  • Have you made any recent adjustments to your HVAC system?

In the meantime, I'd appreciate it if you could check the WiFi signal strength by going to Settings > Technical Info > Network. Additionally, please check the ambient temperature with a thermometer and take a photo of the thermometer next to the Nest thermostat to see the difference in readings.

Let me know if you have more questions.

 

Best regards,

Jenniffer

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