10-05-2021 08:25 PM - last edited on 10-19-2021 11:17 AM by GarrettDS
Hi,
I need support to unlock my Nest thermostat. I forgot my PIN. I also switched internet providers, so not able to access the Thermostat from my app. I read a previous thread and able to connect the nest to my computer through USB. What is the next step to unlock. Appreciate your help.
Regards
10-06-2021 04:32 AM
10-06-2021 09:08 AM
Thank you for the quick response.
Yes, I'm able to see technicalinfo.PLIST file. Can you please let me know the next steps.
Regards
10-06-2021 10:11 AM
To protect your privacy, we can't share the next steps publicly here in the community. I've already shared this with the Google Nest community team, who can assist further.
10-06-2021 05:11 PM
Thank you,
I'm not familiar with how this works. Would the Google Nest community team send me an email for next steps? or how should I take this further? Thank you again for your help...
Regards
10-07-2021 12:59 AM
Usually, they'll reply here and let you know they're contacting you via the email address associated with your community profile.
10-07-2021 08:42 AM
Got it. Thank you. Will await their response. Thanks again..
Regards
10-18-2021 09:00 AM
Did anyone contact you ?
10-16-2021 04:40 AM
Hi, I too have this same problem. I am able to connect to the PC but need to know the next steps
10-07-2021 12:45 PM
Hi everyone - very similiar issue here. We have restarted our themorstat to factory settings and now unable to connect via app. We have tried everything suggested (wifi/personalhotspot/restarting device and heatlink...the list goes on...). I'm able to see technicalinfo.PLIST file when connecting device to PC. Can you please let me know the next steps??
10-17-2021 06:33 PM
I have same issue. Pin won’t work and internet disconnected to the nest. I’ve plugged into computer and can see file. What next ? Trooper75160@gmail.com
10-18-2021 02:17 PM
I have contacted google support via Messenger and now we’re awaiting our replacement device
10-19-2021 02:22 PM
Kp20, I don’t use Messenger, but will use it if that is the best way to contact support and resolve the issue. What is the Google support account you have contacted. Thank you for your help…
11-16-2021 11:49 AM
Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
11-17-2021 07:08 AM
Did you solve this problem?
11-19-2021 10:22 AM
Hey gmutlu,
I wanted to reach out, and see if you are having trouble with getting your device unlocked? Please let me know, as I would be happy to help you out.
Best regards,
Jake
11-22-2021 11:46 AM
Hey all,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake