Indoor Temperature Reads Extremely High

[camiarrobino]

Hi, I installed a Google nest (non-learning) in my home today, and it seems to be operating fine in terms of calling for heat when asked, but for several hours now the device continues to say that the indoor temperature is between 85-90 degrees when it has only been 64-68 degrees in here. I have it connected to a C wire, and no the Nest is not anywhere near an air vent or other hot object. The device, including the back of it, feel warm at most. There are no software updates, and the battery level says "good" . I contacted support and they said to give it a few hours, still sems very odd and just wondering if anyone else has had similar experience?

[camiarrobino]

As an update, I have at least narrowed it down to that the thermostat only behaves this way when mounted on the wall (and theoretically wired. If I take the Nest off the wall and put it anywhere in the room, the temperature normalizes within a few minutes. Then I'll put it back on the mounting plate (which is level) and the ambient temperature sensed will go back up to 85-90 degrees within a few minutes....and no, none of the wires, nor anything around the mounting plate whatsoever are warm at all

[EdwardT]

Hi camiarrobino,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[Jhonleanmel]

Hey there, 

Checking back in — have you had the chance to fill out the form?

Best, 
Mel

[Jhonleanmel]

Hi folks, 

I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Best,
Mel

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread after 24 hours.

Thanks,
Mel

[Hdsmith444]

Would love to know what the problem was. I am having the same issue.

[camiarrobino]

must have just been a faulty unit. I couldn't figure anything out so I swapped it for a different one, which has been working fine for weeks now. not sure what the specific issue with the faulty unit was but must be something inside overheating

[Jake]

Hey there,

I am glad to hear you were able to get the issue resolved with a different device. I am sorry for the trouble with the first device. I wanted to check in, and see if you had any questions from here. Please let me know as I would be happy to take a closer look.

Best regards,

Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake