Learning thermostat 3rd gen base plate

[Gabs83]

My thermostat humidity sensor reads 0%, went through all the troubleshooting and ended up finding out that the sensor is in the base plate. I’m only able to find second hand plates on eBay, anyway I can buy an original one? The thermostat is 2 years old, I’m not very happy it’s not working properly.

[Jere283]

The official Google Store sells the base on the next link: Buy Nest Learning Thermostat 3rd generation base. 

[Gabs83]

Thanks, my base plate looks different though. It’s got a usb plug. I need the base plate for the stand.

[GarrettDS]

Hey there, 

Sorry for the late response, as we are working through a backlog. 

For any replacement parts or devices, I'd suggest reaching out to customer service here.

Best regards, 

Garrett DS

[Jake]

Hey all,

Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake